Incident Records #

One record per incident on Deevnet infrastructure: what broke, how it was found, why it happened, how service came back, and what was done so it does not happen again. Records are numbered INC-NNNN in the order they are opened, like ADRs, and grouped by year.

Change Management states that “manual changes without validation are considered defects.” Most incidents are what happened when a change reached a live site without the validation that would have caught it. Each record is written so the next person meets the failure mode in a document rather than in the dark.

Like Change Records, these are retained information: evidence, written once, updated only as their actions close. How to write one, and the template, are maintained in the runbook under Incident Management.

Records #